Support

Contact us

support@shiftclaim.app

We aim to reply within 2 business days. Bug reports with a screenshot and the steps you took get fixed fastest.

Common questions

• Where is my data stored? On your device only — and in your own iCloud if you enable sync. We run no servers and cannot read your records. See the privacy policy.
• How long until my logbook is valid? The ATO requires 12 continuous weeks of representative driving. The dashboard gauge shows your progress; once complete, the business-use percentage is valid for five years.
• Does starting a shift use more battery? Manual shifts run full-accuracy GPS while you're driving. Auto-detect mode stays battery-light between drives and drops to low-power monitoring when you stop.
• I'm a courier, not rideshare — is this for me? Yes. Trips are classified by purpose (passenger or delivery) and the expense taxonomy covers both.
• How do I export my records? Settings → Reports and BAS — every report has a download button (XLSX/CSV) you can save to Files, AirDrop or email to your accountant.
• How do I cancel my subscription? Settings → Apple Account → Subscriptions. Cancelling keeps your data; Pro features lock until renewal.

Privacy complaints

Privacy questions and APP complaints go to privacy@shiftclaim.app. We respond within 30 days. You may also escalate to the Office of the Australian Information Commissioner (oaic.gov.au).